How much does delivery cost?
Delivery is FREE of charge on orders over £50 (ex VAT) or on orders within Hertfordshire and Bedfordshire.
Delivery is £7.99 for orders under £50 (ex VAT) outside of this area unless agreed.
Customised product delivery
Some customised furniture and safes require special couriers to complete a delivery. If you’ve ordered a product to an area other than the ground floor or to premises with non-vehicular access, there may be an additional delivery charge.
This information will be clearly displayed on the product page and in the Shopping Basket view.
Reward items and free gifts
Reward item delivery is free of charge with all orders over £50 (ex VAT).
If you’d like to claim a reward item without placing an order, you’ll be charged a small delivery fee of £4.50 + VAT.
If you’d like further information about our delivery charges please call us on 07958 462622
Refunds and Returns Policy as detailed below.
This policy is also detailed in the Terms for Business Customers or Personal Customers when you shop with us.
You may choose to return a Product for any reason provided that:
· You notify us by sending an email of your desire to return the Product within 14 days of receipt and
· the Product is in resalable condition - it needs to still be in its original unopened packaging unmarked.
If the terms of condition listed above apply then we will contact you with a returns number and we will arrange for collection at our cost.
Due to health and safety reasons we’re unable to offer refunds on food or drink items including biscuits, chocolates, coffee and water etc.
To return a product, you’ll need to contact us within 14 days of receiving the item. If you contact us more than 14 days after delivery, we may be able to accept the goods back, but not at full credit value.
Once the Products are back at our warehouse and we have had an opportunity to inspect them to check that they are in resalable conditions we will then process and issue a credit accordingly.
The refund/credit will be in respect of the price of the Product, this will be as soon as possible and in any case within 14 days of us receiving the Product in our warehouse. We are unable to refund the original delivery charge of the returned product.
If you’d like further information about our returns policy, please call us on 01462 628847